Shipping & Returns

In-stock models ship within 3 business days of order confirmation and typically arrive within 5–10 business days depending on your location.

Out-of-stock or pre-order models show an estimated ship window on the product page. We'll email you if that window changes.

Some models exceed the speed or power limits allowed for street use in certain states and municipalities. Where that applies, it's noted directly on the product page, and we cannot ship that model to a restricted address.

It's your responsibility to confirm local e-bike and e-scooter classification rules (helmet laws, road access, speed caps) before ordering — these vary by state and even by city.

Inspect your box on arrival. If there's visible carrier damage, note it with the delivery driver and email photos to support@topebikesale.com within 48 hours so we can file a claim and get a replacement moving.

Every order includes a 30-day ride trial starting from the delivery date. Ride it for real — commute on it, take it off-road if it's built for that — and if it's not right, contact us to arrange a return.

To qualify for a full refund under the ride trial, the unit must be returned in safe, working condition without damage beyond normal test-ride wear, in its original packaging where possible.

Unused, unridden units in original packaging can be returned within 30 days of delivery for a full refund, minus any promotional shipping subsidy.

Gift cards, custom or made-to-order builds, and clearance items marked "final sale" are not eligible for return.

Once we receive and inspect a returned unit, refunds are issued to the original payment method within 5–7 business days.

Email support@topebikesale.com with your order number and the reason for return. We'll send return instructions and, where applicable, arrange carrier pickup.